Last updated: September 18, 2026
These Terms of Service apply when you access or purchase from lumopets.ca.
Seller information
Lumopets.ca
2655 Rue Charny
Montréal, QC H3M 1J5
Canada
Phone: +1 437 432 8225
Email: lumopets.ca@gmail.com
Product information
We work to keep product descriptions, images, specifications, pricing, and availability accurate. Colors and other visual details may vary slightly because of screen settings or manufacturing updates. If a material product detail changes after an order is placed, we may contact you before fulfillment when appropriate.
Pricing, currency, and charges
The product price, currency, shipping charge, tax, and order total shown at checkout are the amounts presented to you before you submit payment. Your bank or payment provider may apply currency-conversion or international transaction fees when applicable.
Orders and payment
An order is subject to acceptance and availability. We may cancel or contact you about an order when there is a pricing or inventory error, suspected fraud, payment problem, or another issue that prevents us from fulfilling the order as placed. If we cancel an order after payment has been captured, the applicable amount will be refunded.
Shipping
Shipping destinations, processing times, estimated transit times, tracking information, and possible cross-border charges are described in our Shipping Policy.
Returns and refunds
Return eligibility, the return-request process, damaged or incorrect item procedures, and refund timing are described in our Returns & Refunds Policy.
Acceptable use
You may not use our website or products for unlawful purposes, interfere with store security or functionality, or misuse Lumopets.ca content or intellectual property.
Intellectual property
Unless otherwise stated, Lumopets.ca branding, original website text, graphics, and other original content are owned by or licensed to Lumopets.ca and may not be copied or used without permission except as allowed by law.
Liability and consumer rights
Nothing in these Terms excludes rights that cannot legally be excluded under applicable consumer-protection law. Products should be used according to their instructions and for their intended purpose.
Contact
Questions about these Terms can be sent to lumopets.ca@gmail.com or by phone at +1 437 432 8225.