You may request a return within 30 days of delivery for eligible items. Please contact us before sending any item back.
Return eligibility
- Items must be unused, unwashed, and in their original packaging.
- Used or customer-damaged items are not eligible unless the item is defective.
- Items marked Final Sale are not returnable.
How to start a return
- Email lumopets.ca@gmail.com and include your order number.
- Tell us which item you want to return and the reason for the request.
- Wait for our return instructions before shipping the item.
Do not send returns to our business mailing address unless we specifically tell you to do so. We will provide the correct return instructions and disclose any applicable return-shipping cost before you send the item.
Damaged, defective, or incorrect items
If an item arrives damaged, defective, or incorrect, contact us within 48 hours of delivery and include clear photos where relevant. We will review the issue and provide the appropriate resolution and return instructions if a return is required.
Refunds
Once a refund is approved, we process it to the original payment method within 5–7 business days. Your bank or card provider may require additional time to post the credit to your account.
Questions before ordering?
For help with fit, compatibility, or return eligibility, email lumopets.ca@gmail.com or call +1 437 432 8225.