Shipping Policy

Last updated: (2026/01/03)

At Lumopets, we’re committed to delivering comfort to your pets as quickly and safely as possible.

Processing Time

• Orders are processed within 1–3 business days
• Orders placed on weekends or holidays will be processed the next business day

Shipping Time

• Standard Shipping: 7–12 business days
• Shipping times may vary based on location, seasonal demand, or customs processing

Shipping Costs

• Shipping fees (if applicable) are calculated at checkout
• We occasionally offer free shipping promotions

Tracking Information

• Once your order ships, you’ll receive a tracking number via email
• Please allow up to 48 hours for tracking updates to appear

International Shipping

• We currently ship to select international destinations
• Customs duties or taxes (if applicable) are the responsibility of the customer

Delays

While we do our best to meet delivery timelines, delays may occur due to carriers, weather, or customs. We appreciate your patience and understanding.

📩 Need help?
Contact us anytime at lumopets.ca@gmail.com