We currently serve customers in Canada and the United States. Product availability and delivery timing can vary by product and destination.
Processing and delivery estimates
Please allow 1–3 business days for order processing, followed by an estimated 7–12 business days in transit. This is approximately 8–15 business days in total. Weekends and holidays are not business days.
Delivery estimates are not guarantees. Carrier delays, weather, seasonal demand, customs processing, address issues, and other events outside our control can affect delivery time.
Shipping charges
Any applicable shipping charge is shown before you complete checkout. If free shipping applies to your order, it will be shown at checkout before payment.
Currency and total cost
Your checkout displays the currency and total payable before you place the order. If the payment currency differs from the currency of your card or bank account, your financial institution may apply its own conversion rate or fees.
Tracking
When an order ships, we send tracking information by email when available. Please allow up to 48 hours after dispatch for the carrier's first tracking update.
Taxes, duties, and cross-border orders
Taxes, duties, or customs charges may apply depending on the destination and how the order is fulfilled. Any charges collected by Lumopets.ca are shown at checkout. Charges assessed separately by customs authorities or carriers, where applicable, are the customer's responsibility.
Need delivery help?
Email lumopets.ca@gmail.com or call +1 437 432 8225 with your order number and the email used at checkout.