Privacy Policy
Last updated: (2026/01/03)
At Lumopets, your privacy is important to us. This policy explains how we collect, use, and protect your personal information.
Information We Collect
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Name, email address, shipping address
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Payment information (securely processed by third-party providers)
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Browsing data to improve your experience
How We Use Your Information
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To process and ship orders
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To communicate order updates and support
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To improve our website and products
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To send marketing emails (only if you opt in)
Data Protection
We use industry-standard security measures to protect your information and never sell or share your personal data with third parties for profit.
Cookies
We use cookies to enhance site functionality and user experience. You can disable cookies in your browser settings at any time.
📩 Questions? Contact us at lumopets.ca@gmail.com
Returns & Refund Policy
Last updated: (2026/01/03)
Your satisfaction — and your pet’s comfort — is our priority.
Returns
- We accept returns within 30 days of delivery
- Items must be unused, unwashed, and in original packaging
Non-Returnable Items
- Used or damaged items (unless defective)
- Items marked as Final Sale
How to Start a Return
- Email us at lumopets.ca@gmail.com
- Include your order number and reason for return
- Our team will guide you through the process
Refunds
- Approved refunds are processed within 5–7 business days
- Refunds are issued to the original payment method
Damaged or Incorrect Items
If your item arrives damaged or incorrect, please contact us within 48 hours with photos, and we’ll make it right.