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Returns & Refund Policy

Last updated: (2026/01/03)

Your satisfaction — and your pet’s comfort — is our priority.

Returns

  • We accept returns within 30 days of delivery
  • Items must be unused, unwashed, and in original packaging

Non-Returnable Items

  • Used or damaged items (unless defective)
  • Items marked as Final Sale

How to Start a Return

  1. Email us at lumopets.ca@gmail.com
  2. Include your order number and reason for return
  3. Our team will guide you through the process

Refunds

  • Approved refunds are processed within 5–7 business days
  • Refunds are issued to the original payment method

Damaged or Incorrect Items

If your item arrives damaged or incorrect, please contact us within 48 hours with photos, and we’ll make it right.